Company
Profile
The Abu Dhabi Systems &
Information Centre (ADSIC) was created in October 2005 by Executive Council
resolution No. 33, issued by HH Sheikh Mohammed bin Zayed Al Nahyan, Crown
Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and
Chairman of the Abu Dhabi Executive Council. ADSIC’s role is to develop, drive
and support various initiatives within the Government to transform government
services in the Emirate. A key objective of this transformation is to establish
a modern, efficient and citizen-centric e-Government platform to match the best
in the world.
Senior Contact Center Management Specialist
Abu
Dhabi Systems & Information Centre
Ensure that the contact center service meets the service levels
agreed upon internally within the program and its various streams and
externally with the Vendors, and that the service is provided according to the
highest standards of customer service.
Skills
Living the values
Customer Focused
Communication
Team Work
Adaptability / Working Under Pressure
Domain expertise and consultation
Diagnosis and support
Understand end user requirements
CRM
Analytical Skills
Customer Focused
Communication
Team Work
Adaptability / Working Under Pressure
Domain expertise and consultation
Diagnosis and support
Understand end user requirements
CRM
Analytical Skills
Education
Bachelor degree in Business Administration, Information Technology.
Corporate Affairs Senior Manager
Abu
Dhabi Systems & Information Centre
Develop and maintain the risk management framework for ADSIC. Help
in identifying risks in various dimensions (Financials, Operational, People,
etc.). Consolidates ADSIC Risks and help in developing the mitigation
strategies with the Division heads. Seek ways to continuously improve the
quality of the internal processes. Ensure the compliance of ADSIC with security
standards.
Skills
People Management
Decisiveness
Result Oriented
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Information Seeking & (Market / Industry) Research
Vendor Management
Project Management
Crisis Management and Resolution
Risk Analysis and Management
Audit Skills
Regulatory & Compliance Management
Investigation & Enforcement
Legal Framework
Risk Assessment
Operational and Financial Risk Management
Regulations Knowledge
Decisiveness
Result Oriented
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Information Seeking & (Market / Industry) Research
Vendor Management
Project Management
Crisis Management and Resolution
Risk Analysis and Management
Audit Skills
Regulatory & Compliance Management
Investigation & Enforcement
Legal Framework
Risk Assessment
Operational and Financial Risk Management
Regulations Knowledge
Education
Bachelor degree in Business Administration, Information Technology
Strategy and Planning Expert
Abu
Dhabi Systems & Information Centre
Manage the development and promotion of Abu Dhabi e-Government
strategy. Lead the development of ADSIC’s corporate strategy, objectives and
initiatives, in accordance to the e-Government strategy. Ensure periodic
measurement of the impact of the e-Government Strategy and set ADSIC’s KPIs to
measure achievements and performance against the plan.
Skills
People Management
Decisiveness
Result Oriented
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Vendor Management
Project Management
Decisiveness
Result Oriented
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Vendor Management
Project Management
Education
Bachelor degree in Business Administration
Planning and Development Manager-SDI
Abu
Dhabi Systems & Information Centre
Ensure that the pool of knowledge and expertise within the
planning and development can ensure the product enhancement and outreach of the
SDI platform. Provide the domain expertise to the stakeholders. Provide as
needed consulting support to the entities where deemed necessary.
Skills
Result Oriented
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Human Capital Management
Vendor Management
People Management
Information Management
Domain expertise and consultation
Understand end user requirements
Planning and Development
Analytical Skills
Customer Focused
Advocacy & Negotiation
Conflict Management
Performance Orientation
Human Capital Management
Vendor Management
People Management
Information Management
Domain expertise and consultation
Understand end user requirements
Planning and Development
Analytical Skills
Education
Bachelor degree in Business Administration, Information Technology
Government Modernization Expert
Abu
Dhabi Systems & Information Centre
Work with an ADGE to develop their Government modernization plan
and priorities, helping to build the business case for single agency or
sectorial e-projects including the use of ADSIC shared government services. Act
as providers of system enablers, promoter and supporters of Government
modernization within ADGEs.
Skills
Living the values
Customer Focused
Advocacy & Negotiation
Adaptability / Working Under Pressure
Information Seeking & (Market / Industry) Research
Vendor Management
Project Management
E-Services & Modernization
Building Relationships
Alignment Strategy
Gap Analysis of Technologies
Understanding existing and emerging technologies
Business Case Analysis
Customer Focused
Advocacy & Negotiation
Adaptability / Working Under Pressure
Information Seeking & (Market / Industry) Research
Vendor Management
Project Management
E-Services & Modernization
Building Relationships
Alignment Strategy
Gap Analysis of Technologies
Understanding existing and emerging technologies
Business Case Analysis
Education
Bachelor degree in Business Administration, IT management
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