Copywriter Knowledge Management (FTC)
Dubai HQ, United Arab Emirates
The purpose of this position is to produce, publish, manage and edit the new content within the Knowledge Management system. The role will involve liaising with cross business teams to generate and improve content so that specific audiences can benefits from its use. The candidate will be required to build and publish and copy write new content in alignment with KMUCC objectives during the design and build phased under DBOT model)
Qualifications:
- Copywriting in English and Arabic
- Teamwork and co- operation
- Ability to work in a fast changing, highly dynamic, geographically dispersed environment.
- Customer focused, market oriented and market driven.
- Strong ability to drive for results and to manage and deliver against multiple priorities on time.
- Strong interpersonal, writing and communication skills.
- Flexible and adaptable.
Manager User Experience & Design
Description:
The purpose of this position is to oversee, coordinate and ensure delivery and implementation, of the user experience across all digital initiatives and alignment of all du digital properties covering multiple interfaces.
The role will also oversee development, creation of smart devices application for smart phones, tablets, OTT, Smart TV’s and services ecosystem for enabling du a visible presence in the digital app ecosystem.
QUALIFICATIONS,:
- Team-work and co- operation
- Ability to work in a fast changing, highly dynamic, geographically dispersed environment.
- Customer focused, market oriented and market driven.
- Strong ability to drive for results and to managers and deliver against multiple priorities on time.
- Strong negotiation and influential skills.
- Strong analytical and problem solving skills.
- Strong interpersonal, writing and communication skills.
- Excellent planning and management skills.
- Flexible and adaptable.
Bachelor degree in design or related field or equivalent experience
Director Digital Sales
Description:
The purpose of this position is to create a step change in acquisition revenue delivery through digital touch-points. By setting and delivery of the digital sales roadmap for new customers, offering core Consumer, Enterprise and Digital Services, as well as partner/3rd party products, they will position du as the premium ecommerce site in the UAE, drawing on previous experiences in other markets.
The role holder will be responsible for ensuring on time and to quality delivery of the strategic roadmap and associated targets (revenue, NPS and conversion) that underpins the overall business strategy. They will need to support their team to deliver product launches, updates to products and functionality, online only offers as well as shop in shop and App store implementations. The position is accountable for achieving revenue targets as well as exceptional customer experience measured via NPS. They will manage the end to end customer experience including fulfilment process and management of the ecommerce platform.
Qualifications:
• Strong knowledge and experience in delivering ecommerce capability, ideally Omnichannel solutions
• Proven experience in managing ecommerce teams to deliver sales growth in EMEA, US or MENA markets
• Good experience in product development in the digital retail/telecommunications industry
• Exceptional communication and negotiation skills
• Excellent presentation skills
• Business planning and analytical skills
• Adaptable to work in large matrix teams
• Ability to inspire and lead a team
• Ability to delivery end to end projects
Data Engineer
Description:
The purpose of this position is to provide architectural leadership in design and implementation of data products that can produce actionable insights which third parties will be willing to pay for. Responsible for developing, integrating and automating the data collection and processing pipelines all the way to visualization and user experience. Ensuring all developments (even for PoC or prototypes) can be scaled up and taken to operations in a short period so that time to market is reduced. Pursuing technical excellence and flexibility of the products implemented, enabling a lean approach that can reduce the time to market and ensure that customer requirements are always
Proactively contribute to the efforts in building a single unified data products architecture. Taking the data architectural lead with the multiple virtual teams required for implementing end-to-end commercial use cases, that will be part of du’s Big Data portfolio.
Qualifications:
• Total work experience to be at least 9 years.
• Experience (at least 4 years) in a similar capacity (preferably within a Telco). Proven experience leading technical teams.
• Strong record in building data products and models that have gone all the way from prototype to beta to operations (both in near-real time and batch scenarios).
• Comfortable developing world-class software that transforms analytical models into a scalable service.
• Lean and scientific mentality. Strong orientation to solving real customer problems.
• Must demonstrate a deep knowledge of distributed processing techniques and engines (preferably Spark).
• Excellent coding skills both in the Object-Oriented and Functional paradigms (Scala/Java).
• Strong skills working with spatio-temporal data and GIS technologies such as QGIS, Google Maps and ArcGIS. Geospatial libraries (Geotools, JTS) and Coordinate Reference Systems (WGS84, UTM).
• Ability to effectively plot complex and multi- dimensional datasets (involving spatial and temporal features) and to visualize end-customer insights so that they are ready to be consumed by non-technical audiences.
• Hands-on experience with dashboarding tools (Qlikview, Microstrategy, Tableau).
• Comfortable with SQL, relational DBMS (PostgreSQL, MySQL) and MPPs (Teradata, Greenplum). Spatial extensions (PostGIS).
• Good understanding of the main components in any Hadoop deployment (HDFS, YARN, NoSQL databases, data access components, workflow scheduling, cloud management and monitoring, etc).
Director Legal Counsel
Description:
The purpose of this position is to provide legal advice and support to the business units specified in Annex A (“Relevant Business Units”) and to act as the intellectual property specialist within the legal team. The list of Relevant Business Units may be amended from time to time to meet the needs of the business and the overall structure of the legal team.
Qualifications:
Strong English language legal drafting, written and verbal communications skills.
• Bilingual capability (fluency in English & Arabic) desirable but not essential
• Commercial focus, pragmatic and solutions-oriented.
• Team-oriented, co-operative approach.
• Professional and pays attention to detail and quality
• Basic understanding of telecommunications technology
• Time management – able to prioritise
• General MS Office skills (Word, Outlook, PowerPoint)
• 7– 10 years PQE as a lawyer from a recognized jurisdiction gained either inhouse or at a law firm. 7– 10 years PQE as a lawyer from a recognized jurisdiction gained either in-house or at a law firm. Qualified to practice in the UAE or a foreign relevant jurisdiction.
Specialist - Customer Operations Processes
Descriptions:
he purpose of this position is to be responsible for the development and management of service areas of Customer Operations processes and procedures and in order to ensure their continuous improvement to enhance the overall operational quality standards. To implement, maintain, and monitor Customer Operations processes and procedures according to industry best practices from ETOM, ITIL, etc.
Qualifications:
Advanced knowledge of BPM and BPR concepts
• Proven ability in the use of quality tools and lean methodologies for process improvement
• Strong management, planning, and organizational agility skills and experience
• Strong people and team building and communication skills and experience with the ability to multi-task and effectively communicate with both technical and non-technical teams
• Strong analysis, judgment, and decision making skills
• Strong IT and Telecommunication knowledge, understanding, awareness, and experience
• Strong experience in building partnerships with internal teams and external vendors and suppliers
• Ability to suggest optimum solutions to satisfy business requirements
• Ability to interact with management at all levels
• 5 years of total experience in Business Process Management, with minimum 3 years of experience within Telecom industry
• Good understanding of technical aspects relating to the Telecommunication BSS/OSS landscape
Junior Architect (Graduate Trainee Position for UAE Nationals only)
Description:
The purpose of this position is to contribute to and supports architectural projects, assisting the projects and facility department in fulfilling its duties. Helps in the preparation and presentation of designs, construction documents, building plans and presentation of materials, and in the management of consultants and contractors.
Qualifications:
- Performs design works utilizing free hand sketches and other computer aided design tools.
- Assists in compiling data for architectural plans, specifications, cost estimates, reports, etc.
- Assists in the preparation of drawings of existing and new facilities.
- Assists in reviewing project proposals and in conducting preliminary studies of proposed projects to obtain information as to space and design requirements.
- Meets with requesters, in coordination with line manager, to determine requirements of projects; determines feasibility of project and prepares cost estimates.
- Analyzes space utilization effectiveness and changing demands for space needs. Recommends actions to meet new requirements.
- Assists in compiling data for comprehensive facilities use and feasibility data to be used for planning, capital improvement and long-range planning.
- Assists in managing external consultants and vendors working on different projects.
- Assists with coordinating bid process.
- Reviews shop drawings, specifications, cost estimates and construction material recommendations submitted by outside consultants and contractors to ensure adherence to contract and notifies line manager of discrepancies.
Corporate Governance & Board Relations Executive (Graduate Trainee for UAE National only)
Description:
The purpose of this position is provide support to the Company Secretary in managing the implementation and compliance with Corporate Governance laws and regulations as well as act as be the Company Secretary of du’s subsidiaries.
The job requires effective organization, management and follow-up of Board of Directors and Shareholder relations affairs and development of policies and practices which ensure the corporation is adherent to government and other regulatory requirements in matters of corporate governance.
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