Business Specialist
Qualifications
§ •Knowledge
of how businesses use technology and what Apple solutions can offer them.
§ •Comfort
using the phone to interact with customers and to position business solutions.
§ •Ability
to facilitate business experiences through in-store briefings, workshops, and
events.
Creative
Qualifications
§ Passion
for education and ability to instruct in a “hands-off” manner, letting users
learn by doing.
§ Ability
to teach small groups and coach multiple customers simultaneously.
§ Tenacity
to work with users until they truly become independent and able to create on
their own.
Inventory Specialist
Qualifications
§ Ability
to think quickly and perform problem-solving tasks, even within changing
conditions.
§ Leadership
skills, whether guiding by example or coaching a group.
§ Strong
organizational skills, quickly evaluating every situation.
Apple Store Leader Program
Qualifications
§ Experience
in leadership, whether at work, on a team, or in your community
§ Strong
desire to lead a team that runs a multimillion-dollar, industry-leading retail
operation
Business Manager
Qualifications
§ Experience
in leading, developing, and coaching teams, preferably within a business or
sales setting.
§ Extensive
knowledge of how businesses use technology.
§ Proven
success in sales — lead generation, acquisitions, and relationship management.
Market Leader
Qualifications
§ Experience
building respected leadership teams and developing talent to support business
growth.
§ Passion
for Apple’s commitment to unparalleled customer service.
§ Proven
ability to keep multiple locations aligned while executing organizational
initiatives.
Service Specialist
Qualifications
§ Ability
to assess customers’ support needs when they arrive, then provide solutions or
refer them to other team members
§ Flexibility
to regularly rotate through different technical specialties and skill sets
§ Ability
to thrive on change as products evolve
Specialist
Qualifications
§ Strong
interest in technology, particularly Apple products, and agility at learning
new products and features.
§ Ability
to deliver great customer experiences in any environment and to be invigorated
by constant personal interaction.
§ Strong
communication skills that let you converse as freely and comfortably with small
groups as with individual customers.
Store Leader
Qualifications
§ Proven
ability to drive positive customer experiences that build loyalty and deliver
measurable results.
§ Ability
to manage separate business groups within a complex environment.
§ Strong
communication skills to clearly impart the Apple vision to the teams you
oversee.
Expert
Qualifications
§ Demonstrated
proficiency in technology, particularly Apple products, and the ability to
quickly learn about new products.
§ Proven
experience in sales and technology solutions, as well as in developing customer
loyalty.
§ Ability
to consistently deliver great customer experiences — no matter what the
situation.
Genius
Qualifications
§ Strong
people skills and a knack for problem solving.
§ Ability
to maintain composure and customer focus while troubleshooting and solving
technical issues.
§ Ability
to adhere to a schedule of customer appointments.
Manager
Qualifications
§ Proven
ability to drive amazing customer experiences — and results — through team
development.
§ Experience
with diplomatically managing multiple commitments to customers, staff, and
operations.
§ Ability
to adapt to challenges while remaining calm in a constantly changing retail
environment.
Business Leader
Qualifications
§ Experience
building respected leadership teams and developing talent to support business
growth.
§ Ability
to lead and influence cross-functional relationships with both internal and
external partners.
§ Proven
ability to drive incremental revenue, create new relationships and manage
existing ones, and build loyalty within a market region.
§ Strong
understanding of how to position technology-based solutions for business
clients.
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