Wednesday 2 September 2015

Abu Dhabi System and Information Center Job Vacancies - UAE


Company Profile
The Abu Dhabi Systems & Information Centre (ADSIC) was created in October 2005 by Executive Council resolution No. 33, issued by HH Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu Dhabi Executive Council. ADSIC’s role is to develop, drive and support various initiatives within the Government to transform government services in the Emirate. A key objective of this transformation is to establish a modern, efficient and citizen-centric e-Government platform to match the best in the world.

Senior Contact Center Management Specialist
Abu Dhabi Systems & Information Centre

Ensure that the contact center service meets the service levels agreed upon internally within the program and its various streams and externally with the Vendors, and that the service is provided according to the highest standards of customer service. 

Skills

Living the values 
Customer Focused
 
Communication
 
Team Work
 
Adaptability / Working Under Pressure
 

Domain expertise and consultation
 
Diagnosis and support
 
Understand end user requirements
 
CRM
 
Analytical Skills

Education

Bachelor degree in Business Administration, Information Technology.

Corporate Affairs Senior Manager
Abu Dhabi Systems & Information Centre

Develop and maintain the risk management framework for ADSIC. Help in identifying risks in various dimensions (Financials, Operational, People, etc.). Consolidates ADSIC Risks and help in developing the mitigation strategies with the Division heads. Seek ways to continuously improve the quality of the internal processes. Ensure the compliance of ADSIC with security standards. 

Skills

People Management 
Decisiveness
 
Result Oriented
 
Customer Focused
 
Advocacy & Negotiation
 
Conflict Management
 
Performance Orientation
 
Information Seeking & (Market / Industry) Research
 
Vendor Management
 
Project Management
 

Crisis Management and Resolution
 
Risk Analysis and Management
 
Audit Skills
 
Regulatory & Compliance Management
 
Investigation & Enforcement
 
Legal Framework
 
Risk Assessment
 
Operational and Financial Risk Management
 
Regulations Knowledge

Education

Bachelor degree in Business Administration, Information Technology

Strategy and Planning Expert
Abu Dhabi Systems & Information Centre

Manage the development and promotion of Abu Dhabi e-Government strategy. Lead the development of ADSIC’s corporate strategy, objectives and initiatives, in accordance to the e-Government strategy. Ensure periodic measurement of the impact of the e-Government Strategy and set ADSIC’s KPIs to measure achievements and performance against the plan. 

Skills

People Management 
Decisiveness
 
Result Oriented
 
Customer Focused
 
Advocacy & Negotiation
 
Conflict Management
 
Performance Orientation
 
Vendor Management
 
Project Management

Education

Bachelor degree in Business Administration

Planning and Development Manager-SDI
Abu Dhabi Systems & Information Centre

Ensure that the pool of knowledge and expertise within the planning and development can ensure the product enhancement and outreach of the SDI platform. Provide the domain expertise to the stakeholders. Provide as needed consulting support to the entities where deemed necessary. 

Skills

Result Oriented 
Customer Focused
 
Advocacy & Negotiation
 
Conflict Management
 
Performance Orientation
 
Human Capital Management
 
Vendor Management
 
People Management
 

Information Management
 
Domain expertise and consultation
 
Understand end user requirements
 
Planning and Development
 
Analytical Skills

Education

Bachelor degree in Business Administration, Information Technology

Government Modernization Expert
Abu Dhabi Systems & Information Centre

Work with an ADGE to develop their Government modernization plan and priorities, helping to build the business case for single agency or sectorial e-projects including the use of ADSIC shared government services. Act as providers of system enablers, promoter and supporters of Government modernization within ADGEs. 

Skills

Living the values 
Customer Focused
 
Advocacy & Negotiation
 
Adaptability / Working Under Pressure
 
Information Seeking & (Market / Industry) Research
 
Vendor Management
 
Project Management
 

E-Services & Modernization
 
Building Relationships
 
Alignment Strategy
 
Gap Analysis of Technologies
 
Understanding existing and emerging technologies
 
Business Case Analysis

Education

Bachelor degree in Business Administration, IT management






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