Saturday 10 October 2015

EMAAR Group Latest Jobs


Job Title
Location
Link
Sr. Digital Marketing Executive
United Arab Emirates
Events Manager
United Arab Emirates
Sr. Executive
United Arab Emirates
Manager Internal Audit
United Arab Emirates
Customer Care Executive
United Arab Emirates
Civil Engineer
United Arab Emirates
Assistant Manager
United Arab Emirates
Contract Centre Engineer
United Arab Emirates
Establishment Animator
United Arab Emirates
Sr. Executive
United Arab Emirates
Property Advisor
United Arab Emirates
HR System Implement Specialist
United Arab Emirates
Sr. Finance Executive
United Arab Emirates
Finance Executive
United Arab Emirates
Emergency Responder
United Arab Emirates

Customer Care Executive
Roles
  • Ensures that all incoming letters and faxes are acknowledged within 24 hours and maintains an archive of these correspondences
  • Handles all complaints and customer queries received through fax, letters and e-mails and resolves their issues within specified timelines (as per SLA and use of Priorities)
  • Conducts necessary research and follows up with other departments on behalf of the customer before coming up with recommendations.
  • Provides clarification to customers with regard to Customer Life Cycle Policies & Procedures.
  • Provides customers with high level of service as per agreed department SLAs and MBOs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back and quick turn-around time in accordance with defined SLAs.
  • Ensures that all correspondences are updated in Oracle.
  • Ensures smooth coordination with other department with regard to the customer queries.
  • Provides back up support in preparing ‘Approval Forms’ and collecting the evidence in the file to support the ‘Approval Forms’ for customers in line with Policies & Procedures for management approval.
  • Maintains accurate customer history in Oracle via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLAs.
  • Prepares drafts for all letters that need to be sent to customers from Customer Care department.
  • Ensures that all the customer letters are signed by Senior Manager, Customer Care and sent to customers within specified timelines (as per SLA and use of Priorities).
  • Ensures that contents of all customer letters are uploaded in Oracle.
  • Escalates customer issues and reports major problems to Senior Customer Care, Assistant Manager, Customer Care or Senior Manager, Customer Care.
  • Attends weekly staff meetings and proactively raises issues for group discussions and information sharing.
  • Participates in AFKAAR suggestion scheme and other department activities proactively.
  • Completes assigned tasks within given deadlines.

Qualification

  • School completion certificate + One year Certificate Course/ Diploma Degree in Secretarial Course/ Business Administration.
  • Basic English Language skills required.
  • Good customer service skills.
  • Planning & Organizing skills
  • Excellent communication skills
  • Problem solving
Finance Executive
Roles
Account Receivable-Community Service fee/CWC/DEWA Invoicing:
  • Raising the invoices in system
  • Dispatching invoices through various modes – post, email & fax
  • Sending sms alerts
Accounts Payables:
  • Accounting for invoices 
  • Review of payment vouchers & documents
  • Preparation of cheque and releasing to vendors
  • Vendor account management
  • Review of Purchase Orders
  • Estimation of accruals
Collections from delinquent customers and payment follow ups:
  • Making follow-up calls
  • Sending reminder letters
  • Sending legal notices and liaising with legal team.
  • Co-ordinating with the debt collection agency 
  • Resolving customer queries / grievances
  • Co-ordinating with site team/community co-ordinators for onsite collections actions.
Budgeting:
  • Evaluation and preparation of annual community budgets
MIS & Reporting:
  • Monthly, quarterly & annual variance analysis and reporting
  • Collections, overdue ageing reports
  • Cash flow statements and cash burning ratios
  • Utility consumption analysis 
  • Expense Analysis
  • Preparation of management reports and executing adhoc reports and requirements.
Handling customer queries:
  • Responding to customer emails / grievances
  • LPF waiver requests
  • Payment re-scheduling
Audits:
  • Handling auditors and coordinating for their queries
Preparation of Community Financials:
  • Monthly financials preparation and reporting to management and IB

Qualification
  • Commerce/Business Administration Graduate/Post graduate
  • Semi qualified CA/CPA/ICWA/CMA/ACCA preferred. 
  • 3-5 years of experience in same role
  • Good computer skills in MS Office especially in Excel. 
  • Experience of working on an ERP System preferably Oracle system. 
  • Good communication and presentation skills. 
  • Excellent inter-personal skills
  • Strong numerical skills analytical mind set. 
Assistant Manager
Roles
Facility Management:
• Inspects facilities and equipment to determine extent of service required
• Arranges for maintenance, upkeep, or reconditioning of facilities as specified 
• Acts as primary contact for service requests generated by the client’s staff.  
• Meets with Client’s local Management proactively and on scheduled basis.  
• Communicates regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under his management. 
• Ensures that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the health and safety guidelines.
• Ensures that services are reviewed and refinements made to enhance Facility Management services across the assigned portfolio proactively. 
• Manages and operates security strategy and operations responsible for security policy, procedures, manned guarding, access control, CCTV, car park barriers and key suiting-traffic management system.
• Manages and monitors chilled water system.
• Ensures costs are maintained within defined budgets including for energy management initiatives.
• Manages Building Management System.
• Manages Lighting strategy.
• Coordinates with contractors.
• Operates equipment requirements.
• Plans and reviews the fire alarm strategy.
• Assists in any environmental matter.
• Monitors and manages waste management issues.
• Monitors the regular testing of fire alarm, emergency lighting, and generator systems in accordance with statutory requirements. 
• Monitors all necessary fire drills and emergency.
• Monitors evacuation procedures and participates in the Disaster Recovery team/business continuity planning.
• Authorizes all orders, manages budgets.

Customer Services:
• Ensures customers live in a quality environment and that service level agreements are agreed and met in full to customer’s satisfaction.
• Liaises with the client at all times.
• Provides support to client for special events.
• Delegates work with clear work instructions and provide performance feedback to team members.

Operations and Team Management:
• Develops, gains consensus for, and implements the Best Practice/ Building Operation Plan for assigned portfolio.
• Writes briefing documents on issues and proposals for capital works.
• Assists projects teams on any technical matter.
• Attends meetings with principal tenants and advises on any Facility Management matter. 
• Attends other meetings with management, peers, project managers, customers when required
• Organizes training and development for team.

Contracts & Vendors Management: 
• Acts as primary contact for assigned site’s contractors and vendors.
• Develops a close working relationship with all of the vendors under his/her control to ensure that they fully understand the client culture and are made to feel part of the team delivering a high quality service.
• Monitors and audits outsourced contractors in respect of the day to day operation of all Building Services Responsibilities.
• Acts as duty manager on an organized rota including weekends.
• Manages all health and safety aspects of the centre.
• Prioritizes and plans tasks and complete them within set deadlines.

Account Receivable-Community Service fee/CWC/DEWA Invoicing:
  • Raising the invoices in system
  • Dispatching invoices through various modes – post, email & fax
  • Sending sms alerts
Accounts Payables:
  • Accounting for invoices 
  • Review of payment vouchers & documents
  • Preparation of cheque and releasing to vendors
  • Vendor account management
  • Review of Purchase Orders
  • Estimation of accruals
Collections from delinquent customers and payment follow ups:
  • Making follow-up calls
  • Sending reminder letters
  • Sending legal notices and liaising with legal team.
  • Co-ordinating with the debt collection agency 
  • Resolving customer queries / grievances
  • Co-ordinating with site team/community co-ordinators for onsite collections actions.
Budgeting:
  • Evaluation and preparation of annual community budgets
MIS & Reporting:
  • Monthly, quarterly & annual variance analysis and reporting
  • Collections, overdue ageing reports
  • Cash flow statements and cash burning ratios
  • Utility consumption analysis 
  • Expense Analysis
  • Preparation of management reports and executing adhoc reports and requirements.
Handling customer queries:
  • Responding to customer emails / grievances
  • LPF waiver requests
  • Payment re-scheduling
Audits:
  • Handling auditors and coordinating for their queries
Preparation of Community Financials:
  • Monthly financials preparation and reporting to management and IB

Qualification
• Minimum Graduate Degree or Diploma in Mechanical/Electrical/Civil Engineering

• Minimum of 4-5 years experience in similar role

• Good English Language skills required.
• Effective team management skills required.
• Knowledge and commitment to quality management principles.



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