Job Title
|
Location
|
Link
|
Sr.
Digital Marketing Executive
|
United Arab Emirates
|
|
Events
Manager
|
United Arab Emirates
|
|
Sr.
Executive
|
United Arab Emirates
|
|
Manager
Internal Audit
|
United Arab Emirates
|
|
Customer
Care Executive
|
United Arab Emirates
|
|
Civil
Engineer
|
United Arab Emirates
|
|
Assistant
Manager
|
United Arab Emirates
|
|
Contract
Centre Engineer
|
United Arab Emirates
|
|
Establishment
Animator
|
United Arab Emirates
|
|
Sr.
Executive
|
United Arab Emirates
|
|
Property
Advisor
|
United Arab Emirates
|
|
HR
System Implement Specialist
|
United Arab Emirates
|
|
Sr.
Finance Executive
|
United Arab Emirates
|
|
Finance
Executive
|
United Arab Emirates
|
|
Emergency
Responder
|
United Arab Emirates
|
Customer
Care Executive
Roles
- Ensures that all
incoming letters and faxes are acknowledged within 24 hours and maintains
an archive of these correspondences
- Handles all complaints and
customer queries received through fax, letters and e-mails and resolves
their issues within specified timelines (as per SLA and use of Priorities)
- Conducts necessary research and
follows up with other departments on behalf of the customer before coming
up with recommendations.
- Provides clarification to
customers with regard to Customer Life Cycle Policies & Procedures.
- Provides customers with high
level of service as per agreed department SLAs and MBOs to achieve defined
customer satisfaction level via professional and timely problem
resolution, product knowledge and status update, willingness to help,
timely call back and quick turn-around time in accordance with defined
SLAs.
- Ensures that all
correspondences are updated in Oracle.
- Ensures smooth coordination
with other department with regard to the customer queries.
- Provides back up support in
preparing ‘Approval Forms’ and collecting the evidence in the file to
support the ‘Approval Forms’ for customers in line with Policies &
Procedures for management approval.
- Maintains accurate customer
history in Oracle via ‘Interactions’ and ‘Service Requests’ in accordance
with Customer Care SLAs.
- Prepares drafts for all letters
that need to be sent to customers from Customer Care department.
- Ensures that all the customer
letters are signed by Senior Manager, Customer Care and sent to customers
within specified timelines (as per SLA and use of Priorities).
- Ensures that contents of all
customer letters are uploaded in Oracle.
- Escalates customer issues and
reports major problems to Senior Customer Care, Assistant Manager,
Customer Care or Senior Manager, Customer Care.
- Attends weekly staff meetings
and proactively raises issues for group discussions and information
sharing.
- Participates in AFKAAR
suggestion scheme and other department activities proactively.
- Completes assigned tasks within
given deadlines.
Qualification
- School completion certificate +
One year Certificate Course/ Diploma Degree in Secretarial Course/
Business Administration.
- Basic English Language skills
required.
- Good customer service skills.
- Planning & Organizing
skills
- Excellent communication skills
- Problem solving
Finance
Executive
Roles
Account
Receivable-Community Service fee/CWC/DEWA Invoicing:
- Raising the invoices in system
- Dispatching invoices through
various modes – post, email & fax
- Sending sms alerts
Accounts Payables:
- Accounting for invoices
- Review of payment vouchers
& documents
- Preparation of cheque and
releasing to vendors
- Vendor account management
- Review of Purchase Orders
- Estimation of accruals
Collections from
delinquent customers and payment follow ups:
- Making follow-up calls
- Sending reminder letters
- Sending legal notices and
liaising with legal team.
- Co-ordinating with the debt
collection agency
- Resolving customer queries /
grievances
- Co-ordinating with site
team/community co-ordinators for onsite collections actions.
Budgeting:
- Evaluation and preparation of
annual community budgets
MIS & Reporting:
- Monthly, quarterly & annual
variance analysis and reporting
- Collections, overdue ageing
reports
- Cash flow statements and cash
burning ratios
- Utility consumption
analysis
- Expense Analysis
- Preparation of management
reports and executing adhoc reports and requirements.
Handling customer
queries:
- Responding to customer emails /
grievances
- LPF waiver requests
- Payment re-scheduling
Audits:
- Handling auditors and coordinating
for their queries
Preparation of Community
Financials:
- Monthly financials preparation
and reporting to management and IB
Qualification
- Commerce/Business
Administration Graduate/Post graduate
- Semi qualified
CA/CPA/ICWA/CMA/ACCA preferred.
- 3-5 years of experience in same
role
- Good computer skills in MS
Office especially in Excel.
- Experience of working on an ERP
System preferably Oracle system.
- Good communication and
presentation skills.
- Excellent inter-personal skills
- Strong numerical skills
analytical mind set.
Assistant
Manager
Roles
Facility Management:
• Inspects facilities
and equipment to determine extent of service required
• Arranges for
maintenance, upkeep, or reconditioning of facilities as specified
• Acts as primary
contact for service requests generated by the client’s staff.
• Meets with Client’s
local Management proactively and on scheduled basis.
• Communicates regularly
with the client’s Management and staff, providing necessary support and
information on the status of all areas under his management.
• Ensures that all
defined services are completed in accordance with all operating procedures,
statuary requirements, and within the health and safety guidelines.
• Ensures that services
are reviewed and refinements made to enhance Facility Management services
across the assigned portfolio proactively.
• Manages and operates
security strategy and operations responsible for security policy, procedures,
manned guarding, access control, CCTV, car park barriers and key
suiting-traffic management system.
• Manages and monitors
chilled water system.
• Ensures costs are
maintained within defined budgets including for energy management initiatives.
• Manages Building
Management System.
• Manages Lighting
strategy.
• Coordinates with
contractors.
• Operates equipment
requirements.
• Plans and reviews the
fire alarm strategy.
• Assists in any
environmental matter.
• Monitors and manages
waste management issues.
• Monitors the regular
testing of fire alarm, emergency lighting, and generator systems in accordance
with statutory requirements.
• Monitors all necessary
fire drills and emergency.
• Monitors evacuation
procedures and participates in the Disaster Recovery team/business continuity
planning.
• Authorizes all orders,
manages budgets.
Customer Services:
• Ensures customers live
in a quality environment and that service level agreements are agreed and met
in full to customer’s satisfaction.
• Liaises with the
client at all times.
• Provides support to
client for special events.
• Delegates work with
clear work instructions and provide performance feedback to team members.
Operations and Team
Management:
• Develops, gains
consensus for, and implements the Best Practice/ Building Operation Plan for
assigned portfolio.
• Writes briefing
documents on issues and proposals for capital works.
• Assists projects teams
on any technical matter.
• Attends meetings with
principal tenants and advises on any Facility Management matter.
• Attends other meetings
with management, peers, project managers, customers when required
• Organizes training and
development for team.
Contracts & Vendors
Management:
• Acts as primary
contact for assigned site’s contractors and vendors.
• Develops a close
working relationship with all of the vendors under his/her control to ensure
that they fully understand the client culture and are made to feel part of the
team delivering a high quality service.
• Monitors and audits
outsourced contractors in respect of the day to day operation of all Building
Services Responsibilities.
• Acts as duty manager
on an organized rota including weekends.
• Manages all health and
safety aspects of the centre.
• Prioritizes and plans
tasks and complete them within set deadlines.
Account
Receivable-Community Service fee/CWC/DEWA Invoicing:
- Raising the invoices in system
- Dispatching invoices through
various modes – post, email & fax
- Sending sms alerts
Accounts Payables:
- Accounting for invoices
- Review of payment vouchers
& documents
- Preparation of cheque and
releasing to vendors
- Vendor account management
- Review of Purchase Orders
- Estimation of accruals
Collections from
delinquent customers and payment follow ups:
- Making follow-up calls
- Sending reminder letters
- Sending legal notices and
liaising with legal team.
- Co-ordinating with the debt
collection agency
- Resolving customer queries /
grievances
- Co-ordinating with site
team/community co-ordinators for onsite collections actions.
Budgeting:
- Evaluation and preparation of
annual community budgets
MIS & Reporting:
- Monthly, quarterly & annual
variance analysis and reporting
- Collections, overdue ageing
reports
- Cash flow statements and cash
burning ratios
- Utility consumption
analysis
- Expense Analysis
- Preparation of management
reports and executing adhoc reports and requirements.
Handling customer
queries:
- Responding to customer emails /
grievances
- LPF waiver requests
- Payment re-scheduling
Audits:
- Handling auditors and coordinating
for their queries
Preparation of Community
Financials:
- Monthly financials preparation
and reporting to management and IB
Qualification
• Minimum Graduate
Degree or Diploma in Mechanical/Electrical/Civil Engineering
• Minimum of 4-5 years
experience in similar role
• Good English Language
skills required.
• Effective team
management skills required.
• Knowledge and
commitment to quality management principles.
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